Privacy policy

Last updated: August, 2026

This Privacy Policy describes how BlissEntry (“BlissEntry,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit blissentry.com, place or attempt to place an order, create an account, subscribe to marketing communications, submit a review, contact customer support, use our chat features, or otherwise interact with our services.

For purposes of applicable privacy and data protection laws, BlissEntry is the business or data controller responsible for the personal information described in this Privacy Policy, except where a third-party provider processes information for its own purposes under its own privacy policy and legal responsibilities.

Please read this Privacy Policy carefully.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• blissentry.com and our online store
• Shopping cart, checkout, and customer account features
• Order, payment, shipping, delivery, and tracking services
• Customer service emails, forms, and chat tools
• Product reviews and other content submitted to us
• Marketing emails, advertising, and analytics activities
• Social media, sales channels, creator programs, and referral services connected to our store
• Other online interactions in which this Privacy Policy is displayed or referenced

This Privacy Policy does not control how independent third-party websites, payment providers, social networks, sales channels, applications, or other services process information for their own purposes. Their own privacy policies and terms may also apply.

2. Personal Information We Collect

The information we collect depends on how you interact with BlissEntry.

Contact and Identity Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Country or region
• Customer or account identifiers

Order and Commercial Information

This may include:

• Products viewed, considered, or purchased
• Product options selected
• Shopping cart and checkout activity
• Order number
• Purchase history
• Discounts and promotional codes
• Shipping method
• Order and delivery status
• Cancellation, refund, replacement, and product claim records

Payment and Transaction Information

This may include:

• Payment method
• Transaction identifier
• Payment status
• Masked payment card information
• Payment authentication results
• Fraud-screening or risk indicators
• Refund and payment dispute records

Payment information is processed by payment and financial service providers. BlissEntry does not normally receive or store complete payment card numbers or card security codes.

Account Information

This may include:

• Customer account details
• Login or authentication status
• Saved contact or delivery information
• Account settings and preferences

Communications and Customer Service Information

This may include:

• Emails and contact form submissions
• Chat conversations
• Order enquiries
• Complaints and support requests
• Product troubleshooting information
• Cancellation, refund, replacement, and delivery enquiries
• Photos or videos submitted in connection with a product claim
• Other information you choose to provide

Review and Submitted Content

This may include:

• Product ratings
• Written reviews
• Review photographs or videos
• Display name
• Review date
• Product purchased
• Survey or form responses

When you submit a review or other content intended for publication, the review, display name, rating, images, videos, and related product information may be displayed publicly on our website or connected channels.

Device and Usage Information

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Cookie or device identifiers
• Approximate location derived from an IP address
• Pages and products viewed
• Search activity
• Links or buttons selected
• Referral source
• Cart, checkout, and purchase events
• Dates and times of interactions
• Website performance, diagnostic, and error information

Marketing and Advertising Information

This may include:

• Email subscription status
• Marketing preferences
• Email delivery, opening, and link-click activity
• Advertisement interactions
• Campaign attribution
• Referral or creator information
• Audiences or preferences inferred from browsing and purchasing activity, where permitted

Shipping and Delivery Information

This may include:

• Recipient details
• Shipping address
• Telephone number
• Tracking number
• Carrier and tracking events
• Delivery status
• Delivery exception information
• Proof of delivery
• Carrier enquiry or investigation records

3. Information About Intimate Purchases

Because BlissEntry sells intimate wellness products, browsing activity, purchase details, reviews, customer service records, and claim materials may reveal highly private personal interests.

Under certain privacy laws, some of this information may be treated as sensitive personal information, including information that may relate to a person’s sex life.

BlissEntry does not require customers to state their sexual orientation, gender identity, relationship status, or health condition in order to browse or purchase products.

We use information concerning intimate purchases only for the purposes described in this Privacy Policy, including:

• Operating and improving our store
• Processing and delivering orders
• Providing customer service
• Reviewing product and delivery claims
• Preventing fraud and payment abuse
• Measuring store and campaign performance
• Conducting permitted marketing and advertising activities
• Complying with applicable legal obligations

Photos and videos submitted for damaged, defective, incorrect, or missing product claims are used to review and resolve the claim. We do not use customer claim evidence in advertising or publish it as a review without separate permission.

When submitting claim evidence, do not include your face, body, identification documents, complete payment card information, or unrelated personal content unless we specifically explain why that information is reasonably necessary.

We do not use intimate claim materials to make decisions that produce legal or similarly significant effects concerning a customer.

Where applicable law requires consent or provides a right to limit the use or disclosure of sensitive personal information, we will respect those requirements and available privacy choices.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

• Browse our website
• Create or use a customer account
• Place or attempt to place an order
• Subscribe to marketing communications
• Complete a form
• Contact us by email or chat
• Submit a product review
• Request a cancellation, refund, or replacement
• Report a delivery or product issue
• Submit photographs, videos, or other claim evidence
• Interact with a promotion, sales channel, creator, or referral link

We may collect information automatically through:

• Cookies
• Pixels
• Browser local storage
• Server logs
• Analytics technologies
• Advertising technologies
• Application events
• Similar tracking or storage technologies

We may also receive information from service providers and business partners, including:

• Ecommerce platform providers
• Payment and fraud-prevention providers
• Shipping, fulfillment, delivery, and tracking providers
• Customer service and communications providers
• Review and form providers
• Advertising and analytics partners
• Social media and connected sales channels
• Creator, affiliate, and referral programs
• Website, security, automation, and integration providers

5. Information Required to Provide Our Services

You may choose not to provide certain personal information.

However, some information is required to:

• Process or verify a payment
• Complete an order
• Arrange shipping and delivery
• Identify an order
• Respond to a customer service request
• Investigate a payment, product, or delivery claim
• Prevent fraud
• Comply with applicable legal obligations

If required information is not provided, we may be unable to process or complete the relevant order, request, claim, or service.

6. How We Use Personal Information

We may use personal information for the following purposes.

Providing and Operating Our Services

This includes:

• Displaying and operating the online store
• Maintaining shopping carts and checkout
• Creating and managing customer accounts
• Processing and confirming orders
• Confirming and verifying payments
• Arranging shipping, delivery, and tracking
• Sending order and transactional communications
• Processing approved cancellations, refunds, and replacements

Providing Customer Service

This includes:

• Responding to questions
• Locating and reviewing orders
• Investigating payment or delivery issues
• Troubleshooting products
• Reviewing damaged, defective, incorrect, or missing item claims
• Verifying claim evidence
• Preventing duplicate compensation
• Maintaining customer service records

Improving and Personalizing Our Services

This includes:

• Understanding website use
• Measuring traffic and conversions
• Identifying technical errors
• Improving website navigation and performance
• Remembering preferences and recently viewed products
• Improving products, content, and customer experience
• Personalizing content or recommendations where permitted

Marketing and Advertising

This includes:

• Sending marketing emails where permitted
• Measuring advertising and marketing results
• Attributing visits and purchases to campaigns
• Creating or using advertising audiences
• Displaying advertisements that may be more relevant
• Working with creators, affiliates, and referral partners

Security and Fraud Prevention

This includes:

• Verifying transactions
• Detecting and preventing fraud
• Preventing account or promotional misuse
• Investigating suspicious activity
• Protecting website and payment security
• Enforcing our policies and terms
• Handling payment disputes, chargebacks, and legal claims

Legal and Business Purposes

This includes:

• Maintaining tax and accounting records
• Meeting consumer protection obligations
• Responding to valid legal requests
• Establishing, exercising, or defending legal claims
• Protecting the rights, safety, and property of BlissEntry, customers, and others
• Completing a merger, acquisition, financing, restructuring, sale, or transfer of business assets

7. Legal Bases for Processing

Depending on your location and the circumstances, we process personal information on one or more of the following legal bases.

Performance of a Contract

We may process information where it is necessary to:

• Process payments
• Complete and deliver an order
• Provide order and customer support
• Handle approved cancellations, refunds, replacements, and claims
• Perform our obligations under our terms and policies

Consent

We may rely on consent for:

• Certain marketing communications
• Non-essential cookies
• Advertising technologies
• Certain uses of sensitive personal information
• Other processing where consent is required by law

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Legitimate Interests

We may process information where reasonably necessary for legitimate interests such as:

• Operating and improving our store
• Providing customer support
• Protecting our services
• Preventing fraud and payment abuse
• Measuring business and website performance
• Maintaining records
• Conducting permitted marketing activities

We rely on legitimate interests only where those interests are not overridden by your applicable rights and freedoms.

Legal Obligations

We may process information where necessary to comply with:

• Tax and accounting obligations
• Consumer protection requirements
• Fraud-prevention obligations
• Regulatory requirements
• Court orders or lawful government requests
• Other applicable legal obligations

Protection of Rights and Safety

Where permitted by law, we may process information where reasonably necessary to protect the rights, property, security, or safety of BlissEntry, our customers, service providers, or other persons.

8. Automated Processing

We and our service providers may use automated systems to help:

• Verify payments
• Assess transaction risk
• Detect fraud
• Protect customer accounts and orders
• Prevent misuse of promotions
• Measure advertising
• Attribute purchases to campaigns
• Personalize certain content or advertisements

Some payment or fraud-prevention decisions may be made or supported by automated systems.

We do not disclose internal fraud rules, security methods, scoring criteria, or risk thresholds where doing so could compromise security or fraud prevention.

Where applicable law gives you rights concerning a decision based solely on automated processing that produces legal or similarly significant effects, you may contact us to request further information or human review.

9. Cookies, Pixels, and Similar Technologies

BlissEntry and our service providers use cookies, pixels, local storage, server logs, and similar technologies.

Strictly Necessary Technologies

These technologies support functions such as:

• Website security
• Shopping carts
• Checkout
• Customer accounts
• Fraud prevention
• Network management
• Privacy and cookie preference storage

Functional Technologies

These technologies may support:

• Language or regional preferences
• Recently viewed products
• Chat functions
• Website customization
• Saved settings

Analytics Technologies

These technologies may help us:

• Measure website traffic
• Understand page interactions
• Identify errors
• Measure conversion performance
• Improve website design and content

Advertising Technologies

These technologies may help us:

• Measure advertising campaigns
• Attribute visits and purchases
• Create advertising audiences
• Display or personalize advertisements
• Limit repeated advertisements
• Understand interactions across connected platforms and services

Connected advertising, analytics, social media, referral, and sales-channel partners may receive device identifiers, browsing activity, page events, cart activity, checkout events, purchase events, and advertising attribution information, subject to applicable consent and opt-out settings.

Some store, shipping, customer service, review, and operational applications may also use application pixels or similar technologies to provide their services, connect activity to an order, measure performance, or protect the store.

10. Cookie Preferences

Where configured or legally required, our Cookie Banner allows customers to:

• Accept cookies
• Decline non-essential cookies
• Manage cookie preferences

You may review or update your selections through the Cookie Preferences option made available on our store.

Declining non-essential technologies may reduce the collection of advertising, analytics, or personalization information.

Strictly necessary technologies may continue to operate because they are required for website security, carts, checkout, customer accounts, privacy preferences, and other services you request.

You may also block or delete cookies through your browser settings. Blocking all cookies may prevent certain website features from working correctly.

11. Advertising, Data Sharing, and Your Privacy Choices

BlissEntry does not sell personal information in exchange for money.

However, certain United States privacy laws define the terms “sale” or “sharing” more broadly. Under those laws, providing online identifiers, device activity, browsing events, or purchase events to advertising or social media partners for cross-context behavioral advertising may be considered a sale, sharing, or targeted advertising.

Where applicable, you may opt out through the Your Privacy Choices link available on our store.

Our store may also recognize a supported Global Privacy Control signal where required by applicable law.

An opt-out submitted through a cookie or browser-based control generally applies to the browser or device used to submit it. You may need to repeat your selection after deleting cookies or when using another browser or device.

For residents of jurisdictions that require this disclosure, during the preceding 12 months we may have disclosed or made available the following categories of information for campaign measurement, targeted advertising, connected commerce, or similar purposes:

• Identifiers
• Commercial and purchase information
• Internet or device activity
• Approximate location information
• Advertising attribution information
• Related preferences or inferences

These categories may have been disclosed to advertising, analytics, social media, referral, and connected commerce partners.

We do not knowingly sell or share the personal information of individuals under 18.

Do Not Track

Some browsers provide a general “Do Not Track” signal. Because there is no single universally accepted standard for responding to these signals, we may not respond to them unless required by applicable law.

A general Do Not Track signal is different from Global Privacy Control, which we recognize where required by law and technically supported.

12. Shopify and Shopify Network Intelligence

Our online store is hosted and supported by Shopify.

Shopify processes personal information when you visit, interact with, or make a purchase from our store. Shopify may provide services relating to:

• Website hosting
• Checkout
• Customer accounts
• Security and fraud prevention
• Analytics
• Privacy controls
• Connected commerce
• Advertising and personalization
• Other ecommerce services

Shopify Network Intelligence is enabled for our store.

When this feature is enabled, Shopify may use information from your interactions with BlissEntry together with information from your interactions with Shopify and other Shopify merchants to provide enhanced services. These services may include fraud prevention, analytics, store improvements, personalization, and advertising-related services.

Information may be shared with Shopify and other service providers that may process information in countries other than the country in which you live.

Other Shopify merchants do not receive direct access to BlissEntry customer information through Shopify Network Intelligence.

Shopify may process certain information as our service provider and may process other information under its own privacy policy and legal responsibilities.

You can learn more by reviewing the Shopify Consumer Privacy Policy.

Eligible customers may use the Shopify Privacy Portal to request access to or deletion of certain information, or to limit certain uses of information for advertising.

Your selections submitted through our Cookie Banner, Your Privacy Choices page, a supported Global Privacy Control signal, or another compatible privacy control may affect how Shopify uses information for non-essential or advertising purposes.

13. Marketing Emails

We send marketing emails where permitted and where you have subscribed or otherwise provided valid permission.

Marketing emails may contain technologies that help us measure:

• Delivery
• Opens
• Link clicks
• Unsubscribes
• Resulting website activity
• Resulting purchases or conversions

The amount of information collected may depend on our settings, your device, your email provider, and your applicable privacy choices.

You may unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email
• Contacting support@blissentry.com

Unsubscribing from marketing emails does not stop necessary transactional communications concerning:

• Orders
• Payments
• Shipping and delivery
• Account security
• Customer service
• Cancellations
• Refunds
• Replacements
• Product or delivery claims
• Policy or legal notices

We may retain a limited record of an unsubscribe request so that we can continue to respect it.

14. How We Disclose Personal Information

We may disclose personal information to service providers and partners that support our business.

Ecommerce Platform Providers

This includes Shopify, which supports our online store, hosting, checkout, customer accounts, analytics, privacy controls, and connected ecommerce services.

Payment, Fraud-Prevention, and Financial Service Providers

These providers may process:

• Payments
• Payment authentication
• Transaction risk checks
• Refunds
• Payment disputes
• Financial and transaction records

Shipping, Fulfillment, Delivery, and Tracking Providers

These providers may receive information necessary to:

• Prepare and process an order
• Arrange delivery
• Track a shipment
• Provide delivery notifications
• Investigate a missing or disputed delivery

Customer Service and Communications Providers

These providers may process:

• Email communications
• Contact forms
• Chat conversations
• Customer contact details
• Order references
• Customer service and claim records

Review, Form, and Content Providers

These providers may process:

• Ratings
• Reviews
• Photographs and videos
• Form submissions
• Product information
• Related customer-submitted content

Advertising, Analytics, Social Media, Referral, and Sales-Channel Partners

These partners may process information used to:

• Measure campaigns
• Attribute purchases
• Provide connected sales services
• Manage creator or referral programs
• Create advertising audiences
• Support permitted advertising and personalization

Website, Security, Technical, Automation, and Integration Providers

These providers may process limited information required to:

• Operate our website
• Protect our systems
• Synchronize data
• Troubleshoot errors
• Automate business processes
• Improve store functionality and performance

Creators, Affiliates, and Referral Partners

When you interact with a creator, affiliate, referral link, or promotional campaign, we may disclose or receive information necessary to:

• Identify the referral
• Attribute a visit or purchase
• Measure campaign performance
• Calculate commissions

Professional Advisers and Legal Authorities

We may disclose information where reasonably necessary to:

• Obtain legal, accounting, insurance, or professional advice
• Comply with law or legal process
• Respond to lawful government requests
• Investigate fraud
• Protect rights and safety
• Enforce our agreements
• Handle disputes and claims

Business Transaction Recipients

Personal information may be disclosed as part of a proposed or completed:

• Merger
• Acquisition
• Financing
• Restructuring
• Bankruptcy
• Sale
• Transfer of all or part of the business or its assets

We may also disclose information at your direction, with your consent, or where otherwise permitted or required by applicable law.

These recipients may process personal information on our behalf or, in some circumstances, for their own purposes under their respective privacy policies and legal responsibilities.

15. Third-Party Applications and Services

We use applications, integrations, and service providers to support the purposes described in this Privacy Policy.

Their access to information depends on:

• The services they provide
• The way they are connected to our store
• Applicable technical permissions
• Contractual requirements
• Their independent legal obligations

Some providers process information only on our instructions. Other providers may determine certain purposes and methods of processing independently.

When you choose to interact directly with an independent third-party service, its own privacy policy and terms apply.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• Whether you maintain a customer account
• Whether an order, delivery, or claim remains open
• Tax and accounting requirements
• Fraud-prevention and security needs
• Payment dispute or chargeback periods
• Customer service requirements
• Legal limitation periods
• Contractual obligations
• Marketing consent
• Whether information is needed to establish, exercise, or defend a legal claim

For example:

• Order and transaction records may be retained for accounting, tax, fraud-prevention, and legal purposes.
• Customer service and claim records may be retained until an issue is resolved and for a reasonable period afterward.
• Marketing subscription information may be retained until you unsubscribe.
• A limited suppression record may remain after you unsubscribe so that marketing communications are not restarted accidentally.
• Fraud and security information may be retained where reasonably necessary to identify or prevent repeated misuse.

When information is no longer required, it may be deleted, anonymized, or securely restricted.

Residual copies may remain temporarily in secure backup systems until they are overwritten or deleted through normal backup procedures.

We may retain aggregated or anonymized information that can no longer reasonably be associated with an identifiable person.

17. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Destruction
• Unauthorized disclosure

These safeguards may include:

• Access controls
• Account authentication
• Secure ecommerce and payment services
• Limited access based on operational need
• Fraud and security monitoring
• Secure transmission and storage measures provided by our service providers

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Do not send complete payment card numbers, card security codes, account passwords, or unnecessary identification documents through email, chat, product reviews, or claim submissions.

You are also responsible for protecting your account credentials and limiting access to your devices and email account.

18. International Processing

BlissEntry and our service providers may process or store personal information in countries or regions other than the one in which you live.

The privacy and data protection laws of those locations may differ from the laws in your jurisdiction.

Where required, we and our service providers use appropriate legal, contractual, or organizational measures designed to protect personal information during international transfers.

20. Submitting and Verifying a Privacy Request

To submit a privacy request, email support@blissentry.com with “Privacy Request” in the subject line.

Please include enough information for us to identify the relevant account, order, or interaction and understand the request.

We may request reasonable information to verify your identity and protect customer and order information. We will not ask for your account password, complete payment card number, or card security code.

We will respond within the period required by applicable law. Where additional time is permitted and reasonably necessary, we may notify you of the extension and the reason for it.

Authorized Agents

Where permitted by local law, an authorized agent may submit a privacy request on your behalf.

We may require:

• Proof that the agent is authorized
• Verification of your identity
• Direct confirmation that you authorized the request

Appeals

If applicable law gives you the right to appeal a decision regarding a privacy request, email support@blissentry.com with “Privacy Appeal” in the subject line.

Please explain why you believe the decision should be reconsidered.

Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

However, certain information may be necessary to complete an order, provide a requested service, verify a transaction, or respond to a claim.

21. Children’s Privacy

BlissEntry is intended only for adults who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher.

Our services are not directed to children, and we do not knowingly collect personal information from children.

If you believe that a minor has provided personal information to us, contact support@blissentry.com so that we can review and delete the information where appropriate.

22. Third-Party Links and Social Platforms

Our website may contain links to:

• Social media platforms
• External websites
• Connected sales channels
• Video platforms
• Payment services
• Other third-party services

When you leave BlissEntry or interact directly with a third party, that third party’s privacy policy and terms apply.

We are not responsible for the privacy, security, accuracy, or content practices of independent third-party services.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our services
• Changes to applications or service providers
• Changes to advertising or analytics practices
• Changes to privacy settings
• Changes to legal or regulatory requirements
• Changes to our business practices

The updated version will be posted on this page with a revised “Last updated” date.

Where required by applicable law, we may provide additional notice of material changes.

24. Contact Us

For questions, complaints, or privacy requests, contact:

BlissEntry
Registered location: Sichuan (SC) 614000, CN
Email: support@blissentry.com

Please include “Privacy Request” in the subject line when exercising a privacy right.

For an eligible appeal concerning a privacy request, include “Privacy Appeal” in the subject line.

This contact information is provided for business and privacy communications only. It is not a product return address. Do not send products to this location.

Depending on where you live, you may also have the right to submit a complaint to your local privacy or data protection authority.