Sex Toy FAQ: Safety, Shipping, Returns & Care

Compare intended use, dimensions, material, functions, power source, waterproof rating, compatibility, and care instructions on the individual product page. Because personal preferences vary, please review product specifications carefully before ordering.

Follow the product-specific material and care instructions. Clean products before first use and after use when applicable, dry them completely, and store them in a clean, cool, dry place. Do not immerse powered products unless the stated waterproof rating permits it.

Use a lubricant that is compatible with the product's listed material and your intended activity. Do not assume every lubricant is suitable for every toy or condom. Check both product and lubricant instructions before use.

Cancellation requests must be emailed to support@blissentry.com within 3 hours of purchase. Include your order number, the email address used to place the order, and a clear cancellation request. Approved cancellations submitted within this period receive a refund of the amount paid, including any applicable shipping charge, to the original payment method. After the 3-hour period, customer-requested cancellation is not available except where applicable law requires otherwise.

Address-change requests should be emailed within 24 hours of purchase. We will try to update the address, but changes cannot be guaranteed once purchasing, packing, fulfillment, or shipping processing has begun. An address-change request does not extend the 3-hour cancellation period.

The delivery estimate shown at checkout is the most current estimate for your destination and selected shipping method. Timeframes can vary by destination, product, package size, and carrier availability. Delivery estimates are not guarantees and may be affected by carriers, customs, weather, holidays, address issues, and other circumstances outside our reasonable control.See our Shipping Policy for more details.

All BlissEntry orders include tracking, but customer-facing tracking may not become available immediately. For U.S. orders, USPS tracking may appear only after the parcel reaches our U.S. logistics partner and is prepared for final-mile delivery. Once tracking is available, it will be added to the order and may be sent by email. Carrier scans can take time to appear.

Yes. BlissEntry uses plain, discreet outer packaging. Adult product names, explicit images, and obvious descriptions of the contents are kept off the outside of the parcel, except information required by carriers or customs.

No. Except where applicable law requires otherwise, BlissEntry does not accept change-of-mind returns or exchanges after the 3-hour cancellation period. This applies even when an intimate product is unused or unopened. Please review product details carefully before ordering.

Except where applicable law requires otherwise, sales are final after the 3-hour cancellation period for preference-based reasons such as changing your mind, ordering the wrong size, color, model, option, quantity, or deciding that a product does not meet personal expectations. This does not prevent BlissEntry from reviewing a verified damaged, defective, incorrect, incomplete, or lost-in-transit order issue.

Do not mail a product back unless BlissEntry gives you specific written instructions. We do not accept unauthorized physical returns. Do not send products to a shipping-label address, sender address, fulfillment location, carrier facility, or another address unless we expressly authorize it. If a physical return is required for an eligible claim or by applicable law, we will provide written instructions.

Contact support@blissentry.com within 3 calendar days of delivery. Include your order number, a clear description of the issue, and supporting photos or video. Keep the product, packaging, shipping label, accessories, manuals, and other received items while the claim is reviewed.

Report an electronic or functional defect within 7 calendar days of delivery. We may request reasonable troubleshooting and clear video or photo evidence before verifying the claim.

Depending on the verified issue and applicable law, BlissEntry may provide troubleshooting assistance, a replacement part, a replacement product, a partial refund, or a full refund. The appropriate resolution depends on the circumstances, supporting evidence, product, severity of the issue, and stock availability. A particular resolution is not guaranteed in advance.

When a refund is approved, it is issued to the original payment method. After submission, it may take approximately 3–20 business days to appear, depending on the bank, card issuer, and payment provider.

If tracking has not shown delivery and the shipment appears lost, contact us with your order number. We may review tracking and open an inquiry with the carrier or shipping partner. If the carrier confirms that the parcel was lost before successful delivery and cannot be recovered, an appropriate replacement or refund may be provided.

First check your mailbox, entrance, parcel locker, building reception, household members, neighbors, safe locations, and local carrier. If the package is still missing, contact us within 7 calendar days of the delivery scan. We may review delivery records and carrier investigation results before determining whether a replacement or refund is appropriate.

BlissEntry is intended only for adults who are at least 18 years old or the legal age of majority and legal age to purchase adult products in their jurisdiction, whichever is higher.

Personal and transaction information is handled according to our Privacy Policy. Because intimate purchases can involve sensitive personal information, we recommend reviewing that policy before placing an order or sending claim evidence.

Email support@blissentry.com. For an existing order, include your order number and the email address used at checkout. You can also review our Return & Refund Policy, Shipping Policy, and Purchase Notice.