Refund policy

Return & Refund Policy

Last updated: August, 2026

BlissEntry sells intimate wellness products, so health, safety, hygiene, and customer privacy are important to us. Please review this policy carefully before placing an order.

While we do not accept change-of-mind returns or customer-requested exchanges, we will review verified claims involving damaged, defective, incorrect, missing, or carrier-confirmed lost items.

1. Scope of This Policy

This policy applies only to products purchased directly from blissentry.com.

We cannot process cancellations, refunds, replacements, or product claims for items purchased from third-party sellers, marketplaces, other retailers, or unauthorized resellers. Customers who purchased elsewhere must contact the original seller.

Any refund or replacement approved under this policy applies only to the affected BlissEntry order and product.

2. All Sales Are Final

Customer-requested cancellations are accepted only within the three-hour cancellation period described below.

Except where required by applicable law, all sales are final once the three-hour cancellation period has ended. BlissEntry does not offer a product trial period or satisfaction guarantee.

We do not provide refunds or exchanges because a customer:

Changes their mind
Orders the wrong product, size, color, model, or quantity
No longer wants the item
Does not like the product’s appearance, texture, firmness, fit, weight, noise level, or sensation
Finds the product too large, too small, too strong, or not strong enough
Decides the product does not meet personal expectations
Has not used or opened the product but no longer wants it

Customers should review product descriptions, measurements, specifications, materials, compatibility information, and available options carefully before ordering.

Minor variations in color, texture, finish, shape, packaging, or measurements may occur because of lighting, screen settings, manufacturing tolerances, or product updates. A minor variation that does not materially affect the product’s intended function is not considered a defect.

This does not apply when the product received is clearly different from the model, color, variation, or item shown in the confirmed order.

3. No Physical Returns or Change-of-Mind Exchanges

Except where required by applicable law, BlissEntry does not accept physical returns or exchanges requested because of a change of mind, personal preference, or an ordering mistake.

This does not prevent BlissEntry from approving a replacement for a verified damaged, defective, incorrect, or missing item under this policy. Customers must not mail the original product back unless BlissEntry provides specific written instructions.

Due to the intimate nature of our products and for health, safety, and hygiene reasons, products cannot be physically returned, including unopened and unused items, except where a return right cannot legally be excluded under applicable law.

This applies to all products, including:

Adult toys
Masturbators
Lingerie
Personal care products
Sex dolls and torso dolls
Sex machines
Clearance and final-sale products
Unopened and unused products

Do not mail a product to:

The address shown on the shipping label
The original sender’s address
A carrier facility
A fulfillment location
Any address not expressly authorized by BlissEntry in writing

Sending an item to an unauthorized address does not create a right to a refund. BlissEntry cannot guarantee that an unauthorized return will be received, identified, stored, or recovered.

Verified product problems are reviewed through order records, photographs, videos, troubleshooting, and other supporting evidence. Customers should not mail an item back unless BlissEntry is legally required to accept it and has provided specific written instructions.

BlissEntry does not issue prepaid return labels for requests that are not eligible under this policy.

4. Three-Hour Order Cancellation

Cancellation requests must be emailed to support@blissentry.com within three hours of purchase.

The request must include:

The order number
The email address used to place the order
A clear request to cancel the order

The time the email is sent will be used to determine whether the request was submitted within the three-hour cancellation period.

Approved cancellation requests submitted within three hours will receive a full refund of the amount paid, including any shipping charges, to the original payment method.

A cancellation request submitted after the three-hour cancellation period does not pause, reverse, or delay order processing or shipment and does not create a right to return the order.

After three hours, the order enters purchasing and fulfillment processing and can no longer be canceled because of:

A change of mind
An ordering mistake
Duplicate ordering
Choosing the wrong product or option
Any other customer-requested reason

The three-hour cancellation limit does not apply when BlissEntry cannot fulfill an order or approves a claim involving a damaged, defective, incorrect, missing, or carrier-confirmed lost item.

Cancellations by BlissEntry

BlissEntry may cancel all or part of an order before shipment if:

A product becomes unavailable
Payment cannot be verified
The order presents a suspected fraud or security risk
The product page or price contains an obvious error
Delivery cannot reasonably be completed
The order cannot otherwise be fulfilled

If BlissEntry cancels an order, the affected amount will be refunded to the original payment method.

5. Order Changes and Shipping Address

Customers are responsible for reviewing all order and delivery information before completing checkout.

Address change requests must be emailed to support@blissentry.com within 24 hours of purchase. The request should include:

The order number
The original shipping address
The complete corrected shipping address
The recipient’s correct telephone number

We will try to make the requested change, but changes are not guaranteed if the order has already entered purchasing, packing, fulfillment, or shipping processing.

BlissEntry is not responsible for delivery problems caused by:

An incorrect or incomplete address
An incorrect postal code
A missing apartment, unit, or building number
An incorrect recipient name
An incorrect or unreachable telephone number
Failure to provide information requested by the carrier
A late address change request
A customer-provided safe-location instruction

Orders lost, misdelivered, returned, abandoned, or destroyed because of inaccurate or incomplete customer-provided information are not eligible for a refund or replacement.

Changes to products, quantities, colors, models, or other order details are not guaranteed after an order is placed. A request to change an order does not extend the three-hour cancellation period.

6. Damaged, Incorrect, or Missing Items

Customers must inspect their order promptly after delivery.

Claims involving the following issues must be submitted within three calendar days of the tracking status showing delivery:

Visible shipping damage
A product different from the one ordered
An incorrect model, color, size, or variation
A missing product
Missing parts or accessories
Damage to the package that also affected the product
A product that arrived visibly broken or physically damaged

Email support@blissentry.com with the order number, a description of the problem, and clear supporting evidence.

Do not use, clean, alter, repair, discard, or intentionally damage the affected item while the claim is being reviewed. Keep the product, packaging, shipping label, manuals, accessories, and all items received until the claim is closed.

Claims submitted after three calendar days may not qualify for a resolution because the shipment condition may no longer be reasonably verifiable.

7. Electronic Product Defects

Functional defect claims involving electronic products must be submitted within seven calendar days of delivery.

Examples include:

The product does not turn on
The product does not charge
The motor does not operate
Buttons or controls do not respond
The remote control does not work
The product cannot connect as described
A listed electronic function was defective when the product arrived

We may first ask the customer to complete reasonable troubleshooting, such as:

Charging the product for the recommended time
Trying a compatible power source
Checking the charging connection
Holding the power button as instructed
Resetting or reconnecting the device
Testing the remote control or app connection

A product is not automatically considered defective until the requested troubleshooting and evidence review have been completed.

BlissEntry does not provide repair services or a separate commercial warranty. Verified defects are handled under this policy.

Problems caused by normal wear, accidental damage, improper use, unsuitable charging equipment, unauthorized modification, incorrect cleaning, poor storage, or failure to follow product instructions are not considered arrival defects.

8. Large and High-Value Products

Sex dolls, torso dolls, sex machines, and other large or high-value products are not returnable or exchangeable.

Customers must inspect these products immediately after delivery and report visible damage, missing parts, or an incorrect product within three calendar days.

Functional electronic problems must be reported within seven calendar days, where applicable.

We strongly recommend recording a continuous unboxing video for all large or high-value products. The video should clearly show:

The unopened shipping package
The shipping label
The opening of the package
The product and all included parts
Any visible damage or missing item

Depending on the verified problem, BlissEntry may provide:

Troubleshooting assistance
A replacement part, when available
A partial refund
A replacement product
A full refund

A complete replacement is not guaranteed. The appropriate resolution will be determined by BlissEntry based on the nature and severity of the issue, product value, available stock, supporting evidence, and whether the product can still be used as intended.

Minor cosmetic variations that do not affect normal use do not normally qualify for a refund or replacement.

9. Evidence Required for Claims

Depending on the issue, BlissEntry may require some or all of the following:

The order number
The email address used to place the order
A clear written description of the issue
Photos of the external shipping package
A clear photo of the shipping label
Photos showing the entire product
Photos showing all products, accessories, and packaging received
Close-up photos of the damaged, incorrect, or defective area
A continuous video clearly demonstrating the problem
A charging, power-on, button, remote-control, or connection test video
An unboxing video, when available
Product labels, serial numbers, model numbers, or other identifying details

Evidence must be clear enough to confirm the product, order, packaging, and reported problem.

Blurry, incomplete, heavily edited, unrelated, or inconsistent evidence may delay the review or prevent us from verifying the claim.

We may request additional evidence or troubleshooting when reasonably necessary. Failure to provide information needed to verify a claim may result in the claim being denied.

Customers must keep the product, packaging, shipping label, and all accessories until BlissEntry confirms that the claim is closed.

10. Delivery Issues

Lost in Transit

If tracking has not shown delivery and the package appears to be lost in transit, contact support@blissentry.com with the order number.

We may review the tracking information and open an inquiry with the carrier or shipping partner.

If the carrier confirms that the package was lost before successful delivery and cannot be recovered, BlissEntry may provide:

A replacement shipment; or
A refund to the original payment method

The available resolution may depend on stock availability, destination, product type, shipping circumstances, and the carrier’s investigation.

Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located, customers should first check:

The mailbox
Porch, entrance, garage, or side door
Building reception or management office
Parcel lockers
Household members
Neighbors
Any safe location selected for delivery
The local carrier or delivery office

We may review:

Tracking records
Delivery photographs
GPS or scan information
The confirmed delivery address
Carrier investigation results

If the carrier confirms that the package was delivered to the wrong location or was lost before successful delivery, BlissEntry may offer a replacement or refund.

If the carrier confirms that the package was correctly delivered to the address or safe location provided by the customer, BlissEntry is not responsible for theft, disappearance, or loss occurring after delivery. We may assist with an inquiry, but a refund or replacement is not guaranteed.

Refused or Unclaimed Packages

Refusing a package is not an approved method of canceling or returning an order.

Orders are not eligible for a refund or replacement when delivery fails because the customer:

Refuses the package
Does not collect the package
Does not respond to the carrier
Fails to provide requested delivery information
Is unavailable after reasonable delivery attempts
Misses the carrier’s collection deadline
Requests that the package be abandoned, returned, or discarded

If a package is lost, abandoned, destroyed, or becomes unrecoverable because of refusal or failure to collect it, BlissEntry will not issue a refund or replacement.

11. Refund Amount and Processing Time

The appropriate resolution will be determined by BlissEntry after reviewing the verified issue and supporting evidence.

Possible resolutions may include:

Troubleshooting assistance
A partial refund
A replacement
A full refund

The customer cannot require a particular resolution when another reasonable resolution is available.

Refund Amount

Refunds are based on the amount actually paid for the affected product after discounts.

The following rules apply:

A refund will not exceed the amount paid for the affected item
Discounts and promotional reductions have no separate cash value
Free gifts and complimentary products have no cash refund value
A claim involving one product does not automatically qualify the entire order for a refund
A missing or defective accessory does not automatically qualify the main product for a full refund
Partial refunds apply only to the approved portion of the claim

Approved cancellations submitted within three hours will receive a full refund of the amount paid, including any shipping charges.

For claims involving only part of an order, original shipping charges are not normally refundable unless the entire shipment was affected by an error attributable to BlissEntry or the carrier.

Refund Processing Time

Approved refunds will be issued to the original payment method.

Once submitted, a refund may take approximately 3–20 business days to appear in the customer’s account. The exact processing time depends on the bank, card issuer, and payment provider.

BlissEntry cannot control or accelerate bank processing times after the refund has been submitted.

Customers should contact their bank or card issuer if an approved refund has not appeared after the stated processing period.

BlissEntry may deny a claim if the information or evidence provided is materially false, altered, unrelated to the order, or if compensation has already been issued for the same problem.